Privacy Policy for Ecolubric AB

We at Ecolubric AB Org.nr 556602-3726 care about your privacy and strive to protect your personal data. This privacy policy describes how we collect, use, and protect your data when you use our contact forms and our website, as well as when you make purchases with us.

What data we collect

When you fill out any of our contact forms on www.ecolubric.com, we collect the following personal data:

  • Name

  • Email address

  • Phone number

  • Any other information you voluntarily provide in the message field

Collection and processing of customer data during purchases

When you make a purchase with us, we collect the following personal data:

  • Name

  • Contact information (address, email address, phone number)

  • Delivery address

  • Payment information

  • Purchase history

How we use the data

The data we collect is used to:

  • Respond to your inquiries and provide you with the information you request.

  • Improve our customer service and our services.

  • Send relevant information and updates about our services.

  • Fulfill our agreement with you, including managing your order, delivering products, and handling payments.

  • Provide you with customer service and support.

  • Handle any complaints and returns.

  • Fulfill our accounting obligations.

Marketing and Newsletters

If you have consented to it, we may use your email address to send you newsletters and marketing materials about our products and services. You can withdraw your consent at any time by contacting us or by clicking on an unsubscribe link in each mailing.If you have consented to it, we may use your email address to send you newsletters and marketing materials about our products and services. You can withdraw your consent at any time by contacting us or by clicking on an unsubscribe link in each mailing.

Legal basis for processing

We process your personal data based on the following legal grounds:

  • Your consent, which you give when you fill out and submit the contact form or consent to receive newsletters.

  • Our legitimate interest in improving our services and communicating with our customers.

  • Fulfillment of agreements for processing personal data in connection with purchases.

How we store and protect the data

We store your personal data on secure servers and take appropriate technical and organizational measures to protect them against unauthorized access, loss, or destruction. We retain your personal data only as long as necessary to fulfill the purposes for which they were collected or as long as required by law.

Sharing of data with third parties

We do not share your personal data with third parties, except when required by law or to provide the services you have requested.

Your Rights

You have the right to:

  • Request access to the personal data we have about you.

  • Request correction of incorrect data.

  • Request deletion of your data.

  • Object to the processing of your data.

  • Withdraw your consent at any time if the processing is based on consent.

Cookies

We use cookies to improve your experience on our website. Cookies are small text files that are stored on your device when you visit our website. We use the following types of cookies:

  • Necessary Cookies: These cookies are necessary for the website to function properly and cannot be turned off in our systems.

  • Analytical Cookies: These cookies help us understand how visitors interact with our website by collecting and reporting information anonymously.

  • Marketing Cookies: These cookies are used to track visitors across different websites and display relevant advertisements.

You can manage your cookie settings through your browser and choose to block or delete cookies. Please note that some parts of our website may not function properly if you block cookies.

Incident Management

We at Ecolubric AB take the protection of your personal data very seriously and have implemented robust procedures to handle any security incidents. If a security incident occurs that affects your personal data, we will take the following actions:

1.    Identification and Assessment

We will immediately identify and assess the extent of the incident to understand which personal data has been affected and how serious the incident is.

2.    Actions to Limit Damage

We will take immediate actions to limit the damage and prevent further unauthorized access to your personal data.

3.    Notification to Authorities

If the incident is deemed to pose a risk to your rights and freedoms, we will report the incident to the relevant supervisory authority within 72 hours from when we became aware of it.

4.    Information to Affected Individuals

If the incident poses a high risk to your rights and freedoms, we will inform you without undue delay. The information will include details about the incident, what actions we have taken, and recommendations on what you can do to protect yourself.

5.    Follow-up and Improvement

We will conduct a thorough investigation of the incident to understand its causes and take measures to prevent similar incidents from occurring in the future. This may include improvements to our security measures and procedures.

6.    Documentation

We will document all security incidents, including details about the incident, its consequences, and the actions taken. This documentation will be used to improve our security procedures and ensure compliance with applicable legislation.

Contact Information

If you have any questions about this privacy policy or wish to exercise your rights, please contact us at:

  • E-post: info@ecolubric.com

  • Telefon: 46 21 33 07 41

  • Address: Ånghammargatan 4, 721 33 Västerås

Changes to the Privacy Policy

We reserve the right to update this privacy policy as needed. Any changes will be published on this page and notified via email if relevant.